Cancellation and Refund Policy

At Tutorial Consulting, we strive to ensure a satisfying experience for all our learners. This policy outlines the terms and conditions regarding cancellations and refunds for our courses and services.

1. Eligibility for Cancellation and Refund

Tutorial Consulting reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrolments, instructor illness or force-majeure events (like floods, earthquakes, political instability, etc.).

Refunds are applicable under the following conditions:

Tutorial Consulting cancels the training event, the attendee will get a full refund.

The cancellation is done by the attendee within 3 days from the date of registration, 5% of the registration fee will be deducted as a cancellation fee and the remaining will be refunded.

If the cancellation is done by the attendee more than 7 days prior to the event start date, then 10% will be deducted as a cancellation fee and the remaining will be refunded.

If the cancellation is done by the attendee within 7 days of the event start date, no refund will be made.

2. Refund Window

a. Online Courses

Refund requests must be submitted within 3 days of purchase (5% of the registration fee will be deducted as a cancellation fee)

b. Webinars

Participants of our live events, can cancel up to 48 working hours prior to the event start date and will receive a letter of credit to be used towards a future event, valid up to one year from the date of issuance.

We at Tutorial Consulting would process/provide a refund only if the event has been cancelled.

In case of a cancelled webinar, the participant can choose between the recorded version of the webinar or for a refund. Refunds will not be given to participants who do not show up for the webinar. We might provide a recorded link, in exchange, based on the participants’ request.

A Webinar may be cancelled due to lack of enrolment or due to unavoidable factors. All participants will be notified 24 hours in advance in case a webinar is cancelled.

3. Refunds: Duplicate payment

Refunds of any duplicate payments will be processed via the same source (original method of payment) within 10 working days after you have submitted your request.

4. Refund Policy for Corporate Training

In case Tutorial Consulting cancels the training event, the client will get a full refund.

In case the cancellation is done by the client more than 25 days prior to the training, 20% of the registration fee will be charged as a cancellation fee and the remaining will be refunded.

In case the cancellation is done by the client on or within 25 days of the start of the training, no refund will be provided.

Any cancellation of training for which the payment is made within 25 days of the start date of the training, no refund will be provided.

5. Cancellation Policy

a. Individual Courses

You may cancel your enrollment within 3 days of purchase to receive a partial refund (5% deducted), provided the course has not been accessed.

b. Subscriptions

Subscriptions can be cancelled at any time, but refunds are only provided if the cancellation request is made within the eligible refund window.

6. Process for Refunds

To request a refund:

1. Contact Us: Email your request to support@tutorialconsulting.com. or fill out the refund request form on our website.

2. Provide Details: Include your name, course title, order number, and reason for the refund request. If approved, the refund will be processed using the original payment method within the mentioned time frame in the email.

7. Technical Issues

If you face technical difficulties accessing your purchased course:

Contact us immediately at support@tutorialconsulting.com.

If the issue cannot be resolved, you may be eligible for a refund or alternative course access.

8. Changes to this Policy

We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on this page. It is your responsibility to review this page periodically.

9. Contact Us

For questions or concerns regarding our Cancellation and Refund Policy, please contact us at:

Email: support@tutorialconsulting.com

Phone: 713-370-5611