Conflict Management Course

A practical course for identifying, managing, and resolving conflicts in the workplace.

  • Comprehensive conflict management training
  • 1 day or 8 hours workshop conducted by certified instructors
  • Personal conflict style assessment
  • Real-world conflict scenarios and role-plays
  • 8 PDUs to maintain the credentials
  • Lifetime free access to our e-learning modules

Conflict Management Overview

This is a complete course on conflict management that will help you understand the kinds of conflicts and how constructively they can be resolved. You will learn to identify the causes and phases of conflict along with honing your skills and learning how to communicate and negotiate effectively. You will also be trained on how you can collaboratively develop conflict resolution skills and enhance emotional intelligence for stress and tension management.

Key Offerings

Course completion certificate

8 PDUs to maintain the credentials

Effective Communication Techniques

Skills Covered

Conflict Identification & Analysis

Conflict Resolution Strategies

Communication Skills

Emotional Intelligence & Self-Management

Leadership & Team Skills

Negotiation & Persuasion

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Training Option

Classroom Training Classroom Training

  • Instructor-led, interactive sessions with group discussions
  • Hands-on activities, role-plays, and scenario-based exercises
  • Immediate feedback from trainers for personalized learning
  • High engagement with hands-on exercises and peer learning

Self Learning Self Learning

  • Flexible, self-paced online modules accessible anytime, anywhere
  • Video lessons, quizzes, and interactive exercises for independent learning
  • Ideal for professionals with busy schedules

Online Bootcamp Online Bootcamp

  • Live virtual classes with real-time interaction and Q&A
  • Collaborative exercises, breakout sessions, and group discussions
  • Access from anywhere with internet connectivity

Corporate Training Corporate Training

  • Customized programs tailored to company culture and workplace conflicts
  • Team-specific strategies for leaders, managers, and staff
  • On-site or virtual delivery for convenience and scalability
  • Focused on practical conflict resolution techniques and simulations
  • High engagement with hands-on exercises and peer learning
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What are the prerequisites for Conflict Management Training?

Prerequisites and Eligibility

  • No prior conflict management experience required
  • Professionals at all levels seeking to improve communication and conflict resolution skills
  • Anyone interested in developing strong interpersonal and conflict management abilities
  • Basic understanding of workplace dynamics and team collaboration
  • Willingness to engage in role-plays and scenario-based exercises
PMP Eligibility

Who Are the Ideal Participants for Tutorial Consulting? Conflict Management Training?

Who Will Benefit from This Course

  • Team leaders, Managers
  • Supervisors & Trainers
  • HR professionals
  • Business Owners & Entrepreneurs
  • Anyone Seeking Personal Growth
Who Will Benefit

Course Curriculum

Learning Path

Module 1: Introduction to Conflict Management
  • Defining conflict: Causes and types.
  • Understanding the impact of unresolved conflicts.
  • Conflict stages: Escalation and resolution.
  • Importance of active listening and empathy.
  • Verbal and non-verbal communication skills.
  • Assertiveness: Balancing confidence and respect.
  • Thomas-Kilmann conflict resolution model.
  • Collaborative problem-solving approaches.
  • Mediation and negotiation strategies.
  • Recognizing team dynamics and individual triggers.
  • Leadership techniques for conflict prevention and resolution.
  • HR’s role in fostering a healthy work environment.
  • Real-world examples of conflict scenarios and solutions.
  • Role-playing exercises to build confidence.
  • Tools to manage conflicts in personal relationships.
  • Building emotional awareness and self-regulation.
  • Stress management techniques during conflicts.
  • Developing a growth mindset for long-term conflict resilience.

Conflict Management Exam and Certification

Multiple-choice questions, scenario-based problem solving, and practical exercises 

To assess understanding of conflict management concepts, communication techniques, and resolution strategies

Participants must score a minimum required percentage (e.g., 70%) to qualify for certification

Yes, After successfully complete the course and pass the assessment.

Thais course enhances career growth, credibility, and leadership skills

PMP Certificate

Milestones of Growth, Stories of Success.

Conflict Management FAQs

Conflict Management is the process to identify, address and resolve a dispute. It involves approaches and methodologies to effectively manage differences, ensuring that relationships are preserved and objectives are met.

The course is suitable for professionals, managers, HR personnel, team leaders, students, entrepreneurs, and anyone looking to improve their conflict resolution skills.

No prior experience is required. Basic communication skills and willingness to participate in activities are recommended.

You will learn to identify conflict types, understand root causes, manage emotions, communicate effectively, negotiate, mediate, and resolve conflicts constructively.

The course duration is 8 hours, which can be delivered as a single day or split into multiple sessions.

Yes, the course includes role-plays, real-world scenarios, and interactive activities to practice conflict resolution skills.

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