Conflict Management Training

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Tutorial Consulting is Globally Recognised as the Market Leader in providing the training of the Conflict Management course. Our highly experienced "Soft-Skills Expert Team" comprises over 20 leading professionals with more than 15 years of experience in resolving conflicts while performing their respective job roles in various fields. Our specialised instructors have developed unique teaching methods to help enthusiastic candidates master the skills of building a harmonious relationship among employees, teams, senior management, etc., to get excellent outcomes.

Our Promise

  • 1 day or 8 hours workshop conducted by certified instructors
  • Hands-on Learning with Group Exercises
  • Real-world simulations and hands-on exercises for learning reinforcement
  • Lifetime free access to our e-learning modules
  • Course completion certificate
  • 8 PDUs to maintain the credentials
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About Course

Conflict Management is the method of identifying and handling conflicts sensibly, fairly, and efficiently in professional as well as personal life. It is also known as conflict resolution which includes building a workplace that prevents conflict and a management team that successfully manages and resolves workplace issues. Conflict resolution and management positively create opportunities of growth and learning within an organisation. This Conflict Management Training course is specially designed by our experienced experts to provide complete knowledge of becoming capable ato sensibly, reasonably, and effectively recognise and resolve conflicts in today's environment.

In this course, delegates will gain complete knowledge of conflicts and conflict management concepts, managing conflicts using various methods in an organisation. They will also understand different types of conflicts along their handling techniques and the role of third-party in resolving conflicts. This course will also provide delegates with the skills to manage various conflicts in organisations and use the conflict management model. After attending this course, delegates will become efficient in implementing conflict resolution practices in the organisations and validate their knowledge by passing the Conflict Management exam.

Course Highlights

  • 1 day or 8 hours workshop conducted by certified instructors
  • Hands-on Learning with Group Exercises
  • Real-world simulations and hands-on exercises for learning reinforcement
  • Lifetime free access to our e-learning modules
  • Course completion certificate
  • 8 PDUs to maintain the credentials
  • Course completion certificate

By the end of this program participants will learn:

  • Understand the cause and effect of every conflict, and the possible consequences it can bring.
  • Learn why mindset changes are important, how to overcome resistance, and move ahead
  • Understand the different emotions, the reasons they manifest, and how to manage them better
  • Learn how to be always aware of your working environment and mindful of possible triggers
  • Learn what, how, and why of conflict styles and how to use them to facilitate effective collaboration
  • Understand the various possible barriers to effective communication and how to overcome them

By the end of this program participants will learn:

  • Entrepreneurs
  • Business Leaders
  • Portfolio Managers
  • Program Managers
  • Project Managers
  • Team Leaders
  • Supervisors
  • Union Leaders
  • Executives
  1. Science behind workplace conflicts
  2. Understanding Human Behaviour
  3. Different Personality Types
  4. Conflict Management Styles
  5. Conflict Management Strategies
  6. Workplace Conflicts
  7. Conflict Resolution Agreements
  8. Working with difficult people
  9. Relationship and reputation management

About the Exam and Certification:

After the class, participants will be given a course Completion Certificate from Tutorial Consulting LLC. They will receive a soft copy of the certificate by email.


There are no prerequisites for attending this course.